Managing customer relations can be a strategic challenge for companies faced with growing consumer instability.
Voice Management is an essential tool for any company wanting to maximise its call center activity and provide customer satisfaction.
The package provides significant flexibility: it seamlessly integrates with existing business applications providing a 360° customer view.
Integrating telephone systems and business applications increases your operators’ productivity. It enables them to focus on their work and perform better.
Connecting Axialys’s Voice Management system with marketplace business applications (CRM, ERP…) is child’s play. Configuration is quick and easy. Client information from different sources can easily be brought together into one API.
The integrated operator panel allows you to deal with customers’ queries quickly and to update your databases.
During a call the contact’s history is displayed on the business software interface. Operators have immediate access to useful client information and can provide a personalised, relevant response. This is high quality customer service.
Integrating services allows an overall view of the customer’s journey so that there is full follow up and a focus on quality when dealing with customers’ queries.
A unified working environment and automating tasks such as creating tickets gives operators complete control over the call center’s parameters. It is all just a click away!
Use the readily available full statistics reports to increase your operators’ productivity and improve customer satisfaction by using fully integrated business tools.
Find out how to integrate Voice Management with Zendesk so that you can fully track your relationships with customers and manage interactions optimally.
Zendesk/Voice Management integration provides your operators with a range of functions:
On of the main reasons [for the choice of service provider], is that I saw myself in the way the company operates. I had the impression that at Axialys you truly adapt to suit the customer and you even make your product evolve based on the feedback you receive.