Despite the arrival of new information and communications technologies (ICT), the telephone is still the preferred contact method between clients and organisations. Which is why it is so important to have optimal call and voice quality.
A clear, precise and, above all, audible voice on the telephone is an advantage for numerous reasons.
Project a professional image
A high-definition voice projects a solid brand image for your business. This brand image helps to improve your organisation’s reputation. Consequently, clients are satisfied with your customer service. Satisfaction that, on the one hand, brings you new clients and prospects and, on the other, creates loyalty among existing clients. All these elements help to improve your customer relationships: a not-insignificant factor when you consider the major strategic role that customer relations play for modern organisations.
How does it work?
Communicating in HD is relatively simple but certain settings must be taken into account. In order to ensure HD communications, Cloud telephony specialists, like Axialys, recommend choosing an SDSL connection (Symmetric Digital Subscriber Line) suited to your telecoms solution. Nevertheless, its is also possible to use other types of connection such as ADSL (Asymmetric Digital Subscriber Line) even though this is likely to offer fewer safeguards. Furthermore, it is also necessary to have compatible equipment, this being a VoIP-compatible telephone, audio-conferencing telephone etc.
Features available with all of our VoIP packages
Included with all of our Centrex VOIP packages (which also have other features such as fixed-mobile convergence (FMC), voice recognition and speech-to-text etc.), high-definition voice can offer a significant competitive advantage when it comes to your business’s customer relations.