MonDocteur is the leading e-health platform, offering online appointment scheduling and an online health record.
The purpose of the platform is to simplify and streamline the care pathway using digital tools.
To date, MonDocteur has 11,000 subscribing practitioners, with more than 2 million appointments managed each month.
Within a context in which anticipating and enhancing interactions with consumers has become essential, MonDocteur is committed to offering its users – both practitioners and patients alike – an outstanding service. With an average of 300 calls per day, MonDocteur places the management of the customer relationship at the heart of its development strategy.
“On of the main reasons [for the choice of service provider], is that I saw myself in the way the company operates. I had the impression that at Axialys you truly adapt to suit the customer and you even make your product evolve based on the feedback you receive.”
Sarah Coste, MonDocteur Customer Service Manager