Generally paired with our special numbers, also known as premium-rate numbers, IVS meets the following needs:
As with many Axialys solutions, we support our customers in the custom implementation of their IVSs, whether in terms of call scenarios, technical choices that need to be made or the specific marketing uses of IVSs.
Hotlines, customer services, after-sales service, mailboxes, etc. Offer your clients a professional, fluid and transparent answering service. Play scenarios that allow you to pre-qualify contacts (via DTMF, voice recognition, geolocation, number recognition, remote database querying etc.).
Intelligently transfer and forward your calls to multiple numbers or to your voicemail and never miss a call again.
We’re deploying quizzes across multiple platforms, including Audiotel with “instant win” games.
This is how it works: the player calls a phone number in order to obtain an Audiotel code. Once they have this code, they confirm it on the website and find out instantly whether they’ve won or not.
Secure monetisation and secure access to your content with Audiotel micropayment.
Radio and television require IVSs that are fully suited to the volume of incoming call flows, including votes, on-air dedications, airplay queries, consulting of related services etc.
Plan major call flows in advance, (what should be done in the case of technical issues for example), by setting up automatic ads
How do you connect the caller with the right shop? Axialys supplies you with a solution that geolocates and sets up a smart connection to the point of sale. It consists of:
We set up specific applications according to your needs and issues:
Axialys voice answering service is the most effective solution for managing incoming calls. With an 0800 number of your choice, Axialys Accueil Vocal means you will never miss a call again and therefore any potential customers, by picking up 100% of incoming calls.
It also projects an image of seriousness and professionalism to callers.
Axialys Accueil Vocal is exclusive to Axialys offering an entirely automated management of incoming calls to any type of structure. Once it has been set up, this solution handles your incoming calls in just the way you want:
Axialys Accueil Vocal includes a management extranet that provides you with complete statistical data.
A full overview of your telecoms business in real time is available.
Axialys Accueil Vocal comes with an 0800 number, synonymous with professional numbers.
In addition to the features already offered by Axialys Accueil Vocal, Axialys Standard Vocal allows you to interact with the service via keyboard navigation.
The caller can choose the service they want to contact (“Type 1 for the sales department”, “Type 2 for the accounting department”, etc.).
Axialys Standard Vocal offers everything you would expect from a high-performance IVS, including:
Axialys Standard Vocal is easily set up via an extranet-accessible management interface. The whole statistical overview of your telecoms activity, in real time, is available.
Axialys Standard Vocal uses an 0800 number, a genuinely professional external link.
Push Vocal (voice push), a channel for mobile marketing campaigns, widely disseminates voice messages to telephone, mobile and fixed lines.
The principle behind Push Vocal is simple: the user receives a call, picks up their phone and then hears the voice message.
Often used for promotional purposes in marketing campaigns, Push Vocal allows the user to be informed of private balances or to communicate discount codes.
It can also be used for informing about customer events such as delivery notifications, information about the status of a customer account, etc.
Centrex, Axialys Cloud telephony enabling you to save money by outsourcing your standard telephony as simply as possible
VR & Vocal Solutions
Specific IVS & Voice Solutions, an IVS app for every marketing requirement to provide a successful customer experience.