Guide - Voice Management

Filtrer par :

Find quick links to the features, holidays, a certificate concerning recordings

Administrateur 5min

Do you fulfil the requirements for the use of Voice Management?

Administrateur Intégrateur 5min

The operator toolbar allows you to make calls, or to transfer them, to contacts that you have integrated in advance, via the administrator interface.

Opérateur Administrateur 15min

Create, change or delete as many IVRs as you like via the steps

Administrateur 45min

Link a number to a corresponding skill group

Administrateur 5min

Find your statistics and export them manually or automatically

Administrateur 5min

Management of incoming and outgoing calls from the operator toolbar

Opérateur 20min

Customise the display of the supervision interface according to your needs

Superviseur 15min

Adjust the activity of your contact centre in keeping with the flow of incoming and outgoing calls

Superviseur 15min

Record your telephone conversations and find them via your administrator interface.

Administrateur 25min

Define operators’ breaks and their time spent unavailable.

Opérateur Administrateur 15min

Distribution of incoming calls according to the IVRs

Administrateur 10min

Define your opening or closing days or hours

Administrateur 20min

Integrate a message or music into your IVR

Administrateur 5min

Define a key selection menu to be integrated into your IVR

Administrateur 15min

Link the competent operator group depending on your IVRs

Administrateur 15min

Link a customer portfolio to a particular operator.

Opérateur Administrateur 15min

Finish off your IVR with a voice messaging service

Administrateur 10min

Configure the display of conversations in your integrations: CRM, ticketing...

Administrateur Intégrateur 5min

Integrate a stage into your IVR to filter numbers in case of incoming calls

Administrateur 5mn

Do you have no datasheet display in Salesforce? It may be possible to find the solution in this module.

Administrateur Intégrateur 20min

Pick up your calls from your Plantronics headset

Opérateur 5min

Set up a satisfaction survey directly from your IVR

Administrateur Intégrateur 10min

Offer a callback request by setting up a Callback

Administrateur Intégrateur 15min

Install the Voice Management application in your Zendesk interface in just a few clicks

Administrateur Intégrateur 15min

Calling your WebServices via the request stage of your IVR

Administrateur Intégrateur 15min

SAML authentication for enhanced security

Administrateur 5mn

Make the call ring on the computer speakers and take calls on the headset

Opérateur Administrateur 5min

Install the Business Click to Call extension in your browser to perform click to call

Opérateur Intégrateur 20min

You can find voice message streaming directly in the Zendesk tickets

Opérateur Administrateur Intégrateur 5mn