With IVR, you can manage your call flow and offer your customers a service with a high level of added value: essential given that 84% of French people who have contacted a customer service department did so by telephone (source: Observatoire des Services Clients 2013).
Interactive Voice Response (IVR) is essential if you are to offer professional telephone reception. It greets callers (prospective and existing customers) with an automatic pick-up and immediate call processing.
When you call a number that asks you to press 1 or 2 to be connected to a specific service or function, you are being connected via IVR.
The profitability of IVR is now irrefutable: by automating the answering of calls, costs are reduced considerably and dropped calls are avoided. Directed by a voice messaging tree structure, defined in advance, the caller finds his or her required information in an efficient manner.
Manage your telephone calls 24/7 thanks to IVR. Configurable in accordance with your needs, you can:
The Axialys IVR solution is generally paired with Axialys’ Special numbers solution, which meets the image and profitability requirements associated with the implementation of your IVR.
IVR & Vocal Solutions
Specific IVS & Voice Solutions, an IVS app for every marketing requirement to provide a successful customer experience.
Le Centrex, la téléphonie par le Cloud d’Axialys qui permet d’externaliser votre standard téléphonique en toute simplicité pour réaliser des économies