Interactive Voice Response (IVR)

Interactive Voice Response

Interactive Voice Response

Never miss a call or a customer with IVR

With IVR, you can manage your call flow and offer your customers a service with a high level of added value: essential given that 84% of French people who have contacted a customer service department did so by telephone (source: Observatoire des Services Clients 2013).

Interactive Voice Response (IVR) is essential if you are to offer professional telephone reception. It greets callers (prospective and existing customers) with an automatic pick-up and immediate call processing.

Subscribe to IVR

When you call a number that asks you to press 1 or 2 to be connected to a specific service or function, you are being connected via IVR.

The profitability of IVR is now irrefutable: by automating the answering of calls, costs are reduced considerably and dropped calls are avoided. Directed by a voice messaging tree structure, defined in advance, the caller finds his or her required information in an efficient manner.

Functions of IVR

Manage your telephone calls 24/7 thanks to IVR. Configurable in accordance with your needs, you can:

  • Create and manage your scripts and scenarios in real time
  • Manage your opening and closing hours
  • Access the call list (numbers, time, geolocation of the caller, recording of conversations…)
  • Implementation of guided voice messaging via DTMF and voice recognition.
  • Voice messaging and the sending of voice messages by email as an MP3 file

Uses of IVR

The Axialys IVR solution is generally paired with Axialys’ Special numbers solution, which meets the image and profitability requirements associated with the implementation of your IVR.

These services might also be of interest to you:

Discover our other solutions for your telecoms requirements

IVR & Vocal Solutions

IVR & Vocal Solutions

Specific IVS & Voice Solutions, an IVS app for every marketing requirement to provide a successful customer experience.

Find out

SIP Trunk

SIP Trunk

Le Centrex, la téléphonie par le Cloud d’Axialys qui permet d’externaliser votre standard téléphonique en toute simplicité pour réaliser des économies

Find out

Voice Management

Voice Management

Voice Management, the packaged solution for contact centers to simplify and streamline customer relations.

Find out

  • Axialys S.A © 2020 All rights reserved
  • Axialys.com