Axialys’s Voice Management service manages incoming and outgoing call center traffic.
Voice Management intuitively manages all customer interactions in one place and provides a simple way for call center managers to oversee activity.
The Axialys Voice Management package is flexible and easy to install and use. It also provides detailed statistics for call center staff. Supervisors are able to monitor call center performance. Call agents increase productivity.
IVR, Interactive Voice Response, manages queues and work schedules so you can set out specific operating times (days when closed, bank holidays), to identify your customers’ enquiry or prompt them to provide their order number. The interface with your IT system enables you to gather data so you can greet people and identify queries in advance. You can then provide a tailored response. What’s more IVS gives your company a professional feel.